User Privacy Policy
Welcome to the privacy policy for Spin Panda. This page explains how we collect, use, store, and protect the personal and technical information you provide when you register, play, deposit, or interact with our site. We take user privacy seriously and aim to be clear about what we process and why.
Types of Data We Collect
Personal data
When you create an account or contact support we may collect information such as your name, date of birth, email address, phone number, and identity documents when verification is required. We also store account credentials and any preferences you choose in your profile.
Technical data
We collect technical information needed to operate the site and secure accounts, including IP address, device and browser details, operating system, screen resolution, and connection logs. This data helps with fraud prevention, security, and optimizing the site for different devices.
Transactional and activity data
We record transactional data such as deposits, withdrawals, payment method details, currency type (including cryptocurrency identifiers where provided), wager history, game activity, and support interactions. This information is used to manage accounts and provide services.
How We Use Your Information
At SpinPanda we use collected data for core account administration, payment processing, identity verification, fraud prevention, and customer support. We also use data to operate and improve features, process transactions, comply with our internal policies, and communicate important account messages. Aggregated and anonymized usage data may be analyzed to enhance service performance and user experience.
Data Protection and Storage
We store personal and technical data in secure systems and apply industry-standard measures to protect information from unauthorized access and misuse. Access to personal data is limited to authorized staff and service providers who need it to perform their duties. We retain information only as long as necessary for the purposes described or as required to satisfy legal or operational obligations.
Cookies and Tracking Technologies
We use cookies and similar technologies to make the site function, remember preferences, and measure usage. Some cookies are essential for account security and session management. Others are used for analytics and to provide relevant content. You can manage cookie preferences in your browser, though blocking certain cookies may affect site functionality.
Your Rights
You have rights regarding your personal information, including the ability to request access, correction, or deletion where applicable. You may also object to certain processing activities and request restriction of use. To exercise your rights or ask questions about your data, contact our support team via the in-site support channels.
Access, Correction and Deletion of Data
If you need to review, update, or remove personal information from your account, you can do so in your account settings where available. For requests that require verification or that cannot be completed via your account, contact support and we will guide you through the necessary steps.
Information Sharing and Third Parties
We share personal data with third parties only when necessary to provide the service, such as payment processors, identity verification providers, security partners, and service providers who support site operations. We require such partners to process data securely and only for the purposes we specify. We do not sell your personal information.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or services. When material changes occur we will publish an updated version on this page. Please review this policy regularly to stay informed about how we handle your information.