General Terms and Conditions

These Terms and Conditions describe the rules that govern use of the Spin Panda site and services. They explain the relationship between us and our users, what we expect from account holders, and the basic operational rules for gameplay, bonuses, deposits and withdrawals. By registering an account you confirm that you have read and accepted these terms and agree to comply with them when using our services.

Account responsibilities

Account holders are responsible for keeping login details secure, for all activity on their account, and for providing accurate and up-to-date registration information. We allow one account per person, household, email address, payment instrument and device unless otherwise authorised. Any suspicion of shared accounts, fraudulent activity or breach of these rules may lead to account suspension, withholding of funds and further investigation.

Eligibility requirements

To open an account you must meet the minimum eligibility criteria stated during registration. We require verified accounts before allowing withdrawals. Identification and proof of address may be requested as part of our verification process. Players must also observe any country or region restrictions that apply to specific promotions or services.

Acceptable platform use

Users must not attempt to manipulate games, exploit technical faults, or use automated tools to access the platform. Abusive behaviour towards staff or other players, chargebacks, and use of stolen payment methods are forbidden. We reserve the right to suspend accounts and retain funds where misuse or criminal activity is suspected, subject to our review.

General bonus and promotion rules

Bonuses and promotions are subject to separate promotional terms which form part of these Terms and Conditions. Bonuses are generally available only to verified, single accounts and may carry wagering requirements and maximum bet limits during the wagering period. Where a wagering requirement applies it will be clearly stated with the promotion; a common example is a 45x wagering requirement on bonus funds and a maximum bet limit of €5 during wagering, though specific offers may vary. Free spins and other rewards may be credited over several transactions and can expire if not used within the stated period.

Deposits and withdrawals

We accept a range of payment methods and may set minimum deposit and withdrawal limits. A common minimum deposit is €20, though actual limits depend on the chosen method. Deposits are normally instant for card, e-wallet and cryptocurrency methods. Withdrawals are subject to verification checks and internal approval; processing times and limits may vary. Network fees for crypto may apply and any applicable limits or fees will be communicated at the time of transaction.

Dispute resolution

If you have a dispute or question about your account, bonuses, or transactions, contact our support team first via [email protected]. We will investigate and aim to resolve issues promptly. If we are unable to resolve a dispute directly, we will explain the next steps and any available internal review process.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Updated terms will be posted on the site and will take effect as stated. Continued use of SpinPanda after updates indicates acceptance of the revised terms. We recommend reviewing the Terms regularly to stay informed of any changes.