Contact Us
Our support team is ready to assist with any questions, account-related issues, technical concerns or general feedback. You can reach us via live chat, email or phone for fast, practical help. For verification, deposits or withdrawals we’ll guide you through the steps and follow up until your issue is resolved. Contact channels are available 24/7 or during the working hours listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 347 523 9184 |
| Working hours | Mon-Fri, 09:00-18:00 |
Typical response times depend on the channel: live chat is usually immediate, while email replies come within 24 hours. For verification or payment questions, have ID and payment details ready. Include your account ID and a clear description if you request escalation to speed up handling.
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or supporting documents. Please email [email protected] with a clear subject line and up-to-date contact details so we can process your request without delays. Including your account ID and copies of relevant documents helps reduce follow-ups and speeds up resolution.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. Simple questions and account issues are typically handled quickly, while requests that require verification, payment checks, or external review may take several business days to resolve. We’ll keep you updated during the process and provide an estimated timeline when an issue needs extra time.
Feedback
We welcome your feedback, suggestions, or ideas to help improve the site. Every message is read carefully by our team and considered for future updates, so your input helps shape the user experience. Use the contact form or live chat to send your thoughts, and thank you for taking the time to help us improve the service for all players.